Customer Service

Orders

After your order is placed, you will receive an order confirmation email. If you do not receive this email within 24 hours, please contact us at service@sekkisei-usa.com. After the order is shipped, you will receive a second email confirming the shipment and a tracking number to track your shipment.

Shipping

Online orders are shipped and delivered Monday through Friday, excluding major holidays. Below are the shipping options available for your SEKKISEI online package. Please select the option that best suits your delivery needs during Checkout.

We offer shipping by FedEx SmartPost, FedEx 2nd Day Air and FedEx Next Day Air at the following flat rates:

Order Total FedEx SmartPost FedEx 2nd Day Air FedEx Next Day Air

$0 - $59.99

$6.00

$14.00

$20.00

Over $60

Free

$14.00

$20.00

FedEx SmartPost: Free with any $60+ purchase. Ground shipping via Federal Express SmartPost on all U.S. orders. It will normally deliver within 5 to 7 business days.

FedEx 2nd Day Air: Order must reach us by 12 p.m. (Eastern Standard Time). It will normally be delivered within two business days.

FedEx Next Day Air: Order must reach us by 12 p.m. (Eastern Standard Time). It will normally be delivered the following working day.

 

Please Note:

All purchases are subject to bank authorization prior to processing. Only authorized purchases will be processed and shipped. Please note that delivery for some locations in Hawaii may take up to 14 business days.

Second Day Service and Overnight Service are not available for shipments to some locations in Hawaii.

 

Shipping Rules & Restrictions

We are currently unable to accept orders to be billed or shipped to destinations outside the U.S. as well as APO/FPO/DPO and U.S. Territories.  We apologize for any inconvenience.

We regret that we must limit orders to no more than six (6) units of any one item with a maximum purchase of $1,000 per order.

Returns & Exchanges

If for any reason you are not completely satisfied with your purchase, simply return it within 30 days of its shipped date for a refund of the purchase price, excluding shipping and handling. A credit will be issued within 30 days after we receive the returned merchandise.

To return, please email Sekkisei Customer Service at service@sekkisei-usa.com for a Return Authorization Number. Please allow our customer service team 1-2 business days to respond.

Securely wrap the package and send your return via Fed Ex, UPS or insured Parcel Post from the US Postal Services for your protection and to ensure prompt credit. Sekkisei is not responsible for returned articles lost during transit. Be sure to include your complete contact info with your return including your name, address, phone number, email address, and sekkisei-usa.com order number.

Your return will be processed promptly upon its arrival. Processing time for returns is usually 30 business days from the time the return is received. An email will be sent to confirm receipt and processing of your return. We are sorry, but return shipping fees are non-refundable.

If your package was damaged in shipment by the carrier, save the box and the merchandise and notify us immediately by email for the damaged items to be replaced.

Returns or exchanges for purchases made online will not be accepted for return or exchange at other retailer locations.

Returns or exchanges for purchases made at any other retailer locations cannot be returned through sekkisei-usa.com. Items not purchased through sekkisei-usa.com should be returned at their place of purchase.

Contact Us

Please fill out the following information to send us questions and comments.

For questions regarding online orders, please make sure to include your order number.

Your information is safe with us. Read our Privacy Policy.

{formbuilder:5498}